Welcome to Urbanz Smokez! These Terms of Service ("Terms") govern your access and use of our website, services, and products, including online orders and delivery. By using our services, you agree to these Terms. Please read them carefully.

1. Eligibility & Age Restriction

Urbanz Smokez only serves customers who are 21 years or older for tobacco, vape, and related products. By using our services, you confirm that you meet the legal age requirement in your jurisdiction. We reserve the right to request age verification before completing any sale or delivery.

2. Ordering & Payment

All purchases must be paid in full at checkout using accepted payment methods.We reserve the right to cancel or refuse orders if there is suspicion of fraud, unauthorized transactions, or policy violations.If an item is out of stock, we will notify you with options for a replacement or refund.

3. Delivery & Shipping

Same-day delivery is available in designated areas, based on the state you reside's jurisdiction. Delivery availability may vary. All deliveries require valid ID verification upon account creation AND upon arrival to confirm age compliance. If the recipient fails ID verification, the order will be canceled with no refund. We are not responsible for delays due to unforeseen circumstances (e.g., weather, courier issues).

4. Refunds & Returns

All sales are final, except in cases of defective or incorrect items. Requests for refunds or replacements must be made with proof of purchase and are approved on a case by case basis.

5. Product Use & Liability

Our products are intended for legal, personal use only. Misuse, resale, or distribution of products is strictly prohibited. Bob’s Smoke Shop is not liable for any harm, injury, or damages resulting from the use of our products. Follow all manufacturer instructions and local laws when using our products.

6. Privacy & Data Protection

We respect your privacy and handle your data according to our Privacy Policy. We may collect necessary information to process orders, verify identity, and improve services. Your data will not be sold or shared with third parties except as required for processing payments and deliveries.

7. Prohibited Activities

By using our services, you agree not to:

Provide false information during checkout or ID verification. Use our products for unlawful purposes. Attempt to bypass age restrictions or purchase on behalf of a minor. Interfere with or disrupt our website or services.

8. Changes to Terms

Urbanz Smokez reserves the right to update these Terms at any time. Changes take effect when posted on our website. Your continued use of our services after updates constitutes acceptance of the new Terms.